Below are answers to some of the most commonly asked questions. If you still don’t see what you’re looking for, you can contact Customer Service at (310) 257-0260 or email email@example.com
Do you use any artificial flavors or colors?
Absolutely NONE. We like to keep our candy on the up and up.
Are your products Kosher?
Yes! All our products are certified Kosher-D by Kosher LA.
What do you use to color your candies?
Jo’s Candies uses absolutely no artificial colors or flavors. Coloring in our products comes from beet powder, cabbage extract, and other fruit and vegetable powders and extracts.
Do you have any gluten free items?
All of our confections are produced in a facility where ingredients containing gluten are processed. However, many of our candies do not have wheat as a direct ingredient. Please double check ingredient listings. We do not recommend our products if you have severe allergies to tree nuts, peanuts, wheat, soy, and dairy.
What about my severe nut allergy?
We are pretty “nutty” here at Jo’s and not afraid to admit it! Our facility processes nuts including tree nuts, peanuts, wheat, soy, and dairy. We do have candies that do not have nuts as a direct ingredient. Please double check ingredient listings. We do not recommend our products if you have serve allergies to processes nuts including tree nuts, peanuts, wheat, soy, and dairy.
Do you have any sugar free items?
Unfortunately, we do not offer sugar free items at this time.
What are the shipping costs?
Please see our Shipping & Returns page for shipping costs. Items are hand packed and shipped from our facilities in Commerce and Torrance, CA. A $10 charge for packing materials per order helps us do our best to make sure your treats arrive safely to your door. We do not ship to P.O. Boxes.
What’s the best way to store my chocolate?
We’d like to think our candies are so good you won’t want to wait around too long to eat them all! If you do need to store them, do NOT put them in the refrigerator, or else the chocolate may cry when you take it out. (And by cry, we mean that when you shock chocolate by taking it from one temperature very quickly to another temperature, it can bloom.) Chocolate does best stored between 50-60 degrees Fahrenheit and we think our products taste best when enjoyed within a month of purchase.
What is the shelf life on Jo’s products?
The shelf life is 9 months from date of production and best by dates are printed on every package. Due to the freshness of our ingredients, we suggest that our candies are eaten right away for the best tasting experience. Proper storage (between 50-60 degrees Fahrenheit) and prompt consumption within 3-4 weeks of receipt is highly recommended.
What’s your most popular product?
Year after year, we sell more chocolate covered grahams than anything else. But people always seem to disagree about what our best product is—the Jo’s Family is evenly split between Team Graham, Team Salted Caramel, and Team Coco Jo. And our Peppermint Bark is pretty popular too!
Do you do tours?
Unfortunately, we aren’t permitted to offer tours to the public. However, if you do stop by our corporate office, and you act really nice, we’ll probably give you a free chocolate. It always pays to be nice!
Will you donate to my school/church/charity?
We love supporting our community with donations of product when possible. Jo’s supports multiple community organizations including United Way, Covenant House, and many local schools. To request a donation, please send an email to firstname.lastname@example.org including the name of your group, the quantity and/or type of donation requested, dates needed, and any 501(c)3 eligibility. Requests must be made at least four weeks prior to the event. Donations must be arranged to be picked up from our warehouses in Torrance, CA or Commerce, CA. Donations requiring shipping must be paid for by the recipient. Jo’s will contact you if we are able to support your donation request. Please note that we do not offer monetary donations at this time.
I’m interested in a private label program. Who do I get in touch with?
We pride ourselves on being the experienced private label partners. Email your product ideas, estimated quantities and timeline to email@example.com and we’ll get in touch with you soon!
What about copacking/comanufacturing?
Our core competencies are barks, caramels and enrobed products. If you’ve got a product in mind, we’d love to discuss the opportunity to help make it for you.